Contact Us

If you need assistance with your account, payments, safer gambling tools, or any other aspect of using Betano on betenos.com, you can contact our customer support team using the secure contact form below. Please provide your full name, a valid email address (for example, support@betenos.com if you are replying to one of our messages), and a clear description of your request so we can identify your account, assess your query efficiently, and respond in line with our regulatory obligations under the Gambling Commission of Great Britain.

We aim to reply to all inquiries within one business day and, in most cases, substantially faster. For urgent or time-sensitive matters, you should use our 24/7 live chat instead of email, as average connection times are under a few minutes based on 2025 - 2026 service levels. Please do not include passwords, full payment card numbers or other highly sensitive data in your message; we will never ask you for this information. Betano is operated for customers in Great Britain by BV Gaming Limited (license 39576, registered at Suite 2.01, World Trade Center, Bayside Road, GX11 1AA, Gibraltar). If, after using our internal complaints process via this form or other channels, you remain dissatisfied with the outcome, you may be entitled to refer your dispute to the Independent Betting Adjudication Service (IBAS) in line with applicable UK regulations.